Best Western Plus Midwest Inn

The hotel met my expectations given the price on booking. The price I paid did not meet what was advertised on the site and I had to pay more than the listed price on the app. The app advertised a price not available for purchase. This has happened the last two times I’ve used this app.

Sadly, we missed breakfast. We had traveled 10 hours and had another reservation at a different hotel. Upon arrival to the other hotel, found it had little lighting outside, less desirable than we had hoped for and experiencing a fire alarm at 11:45 pm. We felt very uncontrollable and decided to look for another place to stay that evening. With the help of God, we found your place and the most helpful, compassionate front desk person we have ever encountered. She was certainly heaven sent! After putting in the wrong address to get to your facility, we were even more stressed out. We called to confirm the address and Diana directed us even more on how to get there. After traveling for over an hour back and forth thru Omaha, one side of town to another and to another, we were totally exhausted. We walked in to your hotel, relieved to finally arrive to a well lite, clean outside and welcoming hotel and then be greeted by this amazing front desk lady, named Diana, was so overwhelming to us, I can’t even tell you what a sense of peace came over us, knowing that we were in a safe place! Diana greeted us immediately and told us she had already checked us in, what our room number was and how to get there. She said she could hear in my voice when I called, how stressed we were. What an exceptional, compassionate lady! You are blessed to have her! Diana will always be our guardian angel!!! We can never thank her enough for the peace of mind that she gave to us that night! 😇🙏❤️

The room was great, comfortable and very clean. The atmosphere walking in was nice but we were not warmly welcomed. We did not have a single nice encounter with any of the employees. They were very cold and not very welcoming or helpful. Overall the stay was pleasant besides the fact they had a staff full of poor attitudes. Can’t complain much about a clean and comfortable environment but hospitality is important

The location was great. The hotel was very clean. Loved the coffee/espresso machine in the lobby. Pool area was great! Fabulous welcoming staff too! There were many options for breakfast too.Would definitely stay here again:)